HIPAA Compliant Chat and Email Communications

HIPAA, the Health Insurance Portability and Accountability Act, is a U.S. federal law. It’s purpose is to protect patient healthcare information privacy. HIPAA sets rules for handling personal health information (PHI). Healthcare providers, health plans, clearinghouses, and businesses dealing with PHI must follow HIPAA.

LiveHelpNow live chat and ticket systems provide organizations with a safe and easy way to gather medical information via live chat, SMS text messages or email. For example, HIPAA compliant secure forms encrypt data during transmission. This protects the data from unauthorized access or interception. It also gives healthcare agents the ability to view and categorize information without security risks.

Our custom AI-powered chatbot, Hue, can also securely receive PCI, PHI, and HIPAA sensitive information from your customers. Hue will easily and safely accept loan applications, credit card information, and other confidential information you want to keep safe. This will take the weight off of your healthcare agents so they can focus on more complex situations.

LiveHelpNow’s ticket management software serves as a safeguard to protected health information (PHI). It facilitates communication between healthcare providers, staff, and patients. while maintaining strict adherence to HIPAA regulations. For your staff, this HIPAA-compliant ticketing system means streamlined administrative processes, reduced paperwork and enhanced operational efficiency. Ultimately, contributing to improved patient care and the preservation of individuals’ privacy rights. LiveHelpNow Support ticket system provides secure messaging out-of-the-box without any additional customizations.

256-bit encryption ensures that all PHI exchanged is encrypted (in transit and at rest) to prevent unauthorized access. It is a method that employs a complex security key. This makes it highly difficult for unauthorized individuals to access protected data. 256-bit encryption also ensures protection of lost or stolen devices. No matter what, the data stored on them remains inaccessible to unauthorized individuals.

Unauthorized access to PHI can lead to severe consequences, including data breaches. LiveHelpNow access controls include logging and auditing capabilities. This allows organizations to review log-in attempts and detect any suspicious activity. The live chat and email software’s IP restrictions help block requests from unapproved locations. In addition, LiveHelpNow’s data purge feature ensures personal health information is automatically purged from the system. So, it is never stored on a server.

HIPAA-covered organizations must have a business associate agreement (BAA) in place with each of their partners to maintain HIPAA compliance. LiveHelpNow is willing to sign one with our customers as our pledge to protect your patients’ PHI. This is essential in avoiding potential legal penalties and maintaining trust in the healthcare system.