Maria, a BPO industry professional for a decade, transitioned to being a virtual assistant during the pandemic. Throughout her career, she has held various positions including Marketing Manager, Executive Assistant, Talent Acquisition Specialist, and Project Manager. Currently, she is a member of the marketing team as a Content Writer for LiveHelpNow.
07/12/2024
In today’s fast-paced business world, efficient and accurate customer support is vital. Companies need to offer great service while handling more inquiries. LiveHelpNow’s Intelligent Rout...
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07/02/2024
Making data-driven decisions is crucial for optimizing customer support operations. LiveHelpNow offers advanced reporting and analytics features that provide valuable insights into your team’s perf...
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06/21/2024
Customers today expect quick, consistent responses via email or live chat. LiveHelpNow meets this need with a unified customer support platform, letting businesses manage emails and chats seamlessly....
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06/18/2024
Understanding your customers is more important than ever. LiveHelpNow’s customizable survey feature, with up to 10 questions, offers a powerful way to gather essential feedback. Here’s ho...
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06/12/2024
Effective tracking and accountability are crucial for customer support teams to provide timely and accurate responses. Especially when utilizing email tracking software. However, without the right to...
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06/11/2024
Efficient customer support is crucial for high customer satisfaction. A key part of this is managing chat queues well. LiveHelpNow offers advanced chat queuing rules for this. Administrators can set ...
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06/05/2024
Efficient customer service is essential. LiveHelpNow’s Zoom integration for screen sharing enhances remote support, allowing teams to solve complex issues in real time. This article covers the ...
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05/31/2024
As our reliance on digital platforms grows, how can we ensure the protection of sensitive information? Businesses handling personal and financial data must secure customer information. Enhanced forms...
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05/31/2024
As more businesses use live chat for real-time support, they need to handle sensitive information safely. This article covers the best practices and features to help you manage securing customer data...
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05/30/2024
In today’s multi-channel world, seamless customer support across platforms is essential. Companies need robust integrations to manage all interactions efficiently from a single platform. This ...
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