Webinars
When it comes to business, we know firsthand that it’s crucial to never stop learning. Welcome to where you will learn everything you need to know about customer service, customer experience, and employee experience. So, pull up a chair and hit play...a world of webinar knowledge awaits.
Customer Experience from Pre-Purchase to Re-Purchase
LiveHelpNow joins Miva and Ideal Tridon to co-host a customer experience webinar that covers purchase to repurchase.
With LiveHelpNow’s Jason O’Neill & Annie Gray, Ideal Tridon’s Marc Vasquez, and Miva’s Benjamin Arp
PRESENTED BY 
21-09-2021
Customer Experience from Pre-Purchase to Re-Purchase
When it comes to business, we know firsthand that it’s crucial to never stop learning. Welcome to where you will learn everything you need to know about customer service, customer experience, and employee experience.
- Customer Experience
- E-commerce
- Omni-Channel Customer Service
How to Hire to Reduce Employee Turnover and Improve Customer Service
With Jill Raff
PRESENTED BY
04-10-2019
How to Hire to Reduce Employee Turnover and Improve Customer Service
In this #SmallBizCX19 session, Jill Raff discusses how to hire in a way that will reduce employee turnover, while improving your business's customer experience. She explains why you shouldn't be hypnotized by an applicant's resume and why you should look at one's attitude and potential over work history and resume. She warns to be careful not to hire just any warm body quickly because you emotionally connect with them. Hire according to your company's core values! Raff also encourages looking outward for the "next best employee" in the industry circuit. Look within your company to find those committed and with greater potential to promote from within.
- reduce employee turnover
- hiring
- customer experience
Be Amazing or Go Home: 7 Customer Service Habits That Create Confidence
With Shep Hyken
PRESENTED BY
26-09-2019
Be Amazing or Go Home: Seven Customer Service Habits That Create Confidence with Everyone
No matter what you do - sweep the floors, play football, or perform magic tricks for kids at birthday parties, you always have to strive to be amazing. One of the top customer service influencers Shep Hyken advises to do those things as if you were Beethoven writing a symphony. That is what will make us amazing. Otherwise, we should just go home. In this session, we discuss Shep’s lessons on amazingness that he outlines in his new book, "Be Amazing or Go Home: Seven Customer Service Habits That Create Confidence with Everyone."
- Customer Experience
- Customer Service
- Shep Hyken
- SmallBizCX
How to Create Omni-Channel Customer Experience in the B2B Sector
With Sue Duris
PRESENTED BY
26-09-2019
How to Create Omni-Channel Customer Experience in the B2B Sector
In this #SmallBizCX19 session, Sue Duris discusses how to create omni-channel customer experience in the B2B sector. We discuss knowing the difference between multi-channel and omni-channel, the benefits of having an omnichannel strategy, and how omnichannel can drive B2B success.
- B2B
- Customer Experience
- Omnichannel Communications
How to Get Your Customer Service Teams Motivated to Deliver Magical Service
With Kate Nasser
PRESENTED BY
26-09-2019
How to Get Your Customer Service Teams Motivated to Deliver Magical Service
In this #SmallBizCX19 session, Kate Nasser explains what magical customer service and teamwork is and the essentials you need to make it happen. We discuss what magical customer service & teamwork is, the absolute essentials to make it happen, and special leadership & management must-do's to avoid failure.
- teamwork
- customer service
- customer experience
The Emotional Customer: Positive Experiences With The 7 Service Triggers.
With Adam Toporek
PRESENTED BY
26-09-2019
The Emotional Customer: Pave The Way For Positive Experiences With The 7 Service Triggers.
In this #SmallBizCX19 session, Adam Toporek defines the seven service triggers and explains how they can be used to create positive customer experiences. We discover the role customer emotion plays in experience and how triggers can define a customer's journey, explore the 7 Service Triggers and how to use them in experience design, and learn strategies to proactively prevent triggers from occurring and to address them when they do.
- 7 Service Triggers
- Customer Experience
- Customer Journey
Innovative Service: Creating Profoundly Remarkable Customer Experiences
With Chip Bell
PRESENTED BY
26-09-2019
Innovative Service: Creating Profoundly Remarkable Customer Experiences
Top customer experience expert Chip Bell is a romantic at heart. So, when his car dealership sends him home with a rose for his wife after a routine maintenance check, the business wins both his appreciation and loyalty. In this session, Chip discusses value-unique customer experience, the power of creativity, and what business leaders everywhere can do to inspire employees to provide memorable customer experiences people will want to talk about.
- customer experience
- inspire employees
- creativity
From CX Accelerator: Gaining Customer Experience Momentum
With Nate Brown
PRESENTED BY
26-09-2019
Gaining Customer Experience Momentum
In this #SmallBizCX19 session, Nate Brown discusses how to gain customer experience momentum and how to make customer experience the cornerstone of your company. We discuss the foundational disciplines of Customer Experience (CX), how to make Customer Experience the cornerstone of your organization (as well as your greatest competitive differentiator), and best practices on how to accelerate the momentum of a CX initiative and achieve meaningful results.
- competitive differeniator
- customer experience
- foundational disciplines
How To Get Your Employees Obsessed With Customer Service
With Jeff Toister
PRESENTED BY
26-09-2019
How To Get Your Employees Obsessed With Customer Service
In this #SmallBizCX19 session, Jeff Toister talks about how companies can get employees to care about customers and keep a laser-like focus on customers even after business expansion and growth. We discuss 3 steps to getting employees obsessed with service, how to maintain customer focus as your business grows, and why it seems so hard to get employees to care about customers.
- Customer Obsessed
- Customer Experience
- Business Growth