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Recent Articles
Oct
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AI Knowledge Base Builders & Real-Time Agent Collaboration
10/14/2025 By: Maria Rush
Here’s something I’ve learned after years of watching customer service evolve: your help articles are either working for you, or they’re quietly making your support slower. I’ve seen companies pour hours into writing guides, FAQs, and tutorials—only for them to go stale after a few product updates. Then one day, they realize half their support […]
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AI-Driven Ticket Prioritization: The Smarter Way to Manage Support Queues
10/09/2025 By: Maria Rush
Rethinking Response Times with AI-Driven Ticket Prioritization I’ve been in customer support long enough to see one pattern repeat itself: When your team gets flooded with tickets, they spend as much time sorting as they do solving. Everyone’s trying to do their best. But without a system to spot what’s urgent, high-value, or emotionally charged, […]
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Oct
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Why Every Business Needs a Cloud Based Phone System with Voice Analytics
10/08/2025 By: Maria Rush
A cloud based phone system is becoming one of the most important tools for modern customer support. I’ve never written about this before, but it’s something I’ve been thinking about a lot, especially regarding desktop communication tools. A lot of people assume customers don’t call anymore. They do. When something breaks. When an order gets […]
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