Pricing

Simple pricing for support teams that want to save time and money

LiveHelpNow gives you a complete support platform in clean, predictable tiers. Choose the level that fits your team. Add advanced AI only when you are ready. No surprises. No clutter. No hidden upgrades.

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How much does LiveHelpNow cost?

LiveHelpNow costs from $39 per seat a month on Essential, $59 on Professional and $79 on Premium. AI agent assist is included; AI that answers customers is an add-on from $99 a month.

  • Knowledge AI, $99 a month: 2,000 AI answers on Professional, 5,000 AI answers on Premium.
  • Conversational AI, $499 a month: 1,000 AI conversations on Professional, 3,000 AI conversations on Premium.
  • Larger teams can ask for custom pricing.

Essential

from

$39 /seat/mo
  • Live chat
  • Knowledge base
  • Support portal for customers
  • Unlimited articles
  • Surveys and canned responses
  • Secure forms
  • Conversion tracking
  • Social channel support
  • Basic automations
  • Basic reporting
  • One chat domain
  • One knowledge base
Purchase

Professional

Most Popular

from

$59 /seat/mo

Everything in Essential Plus

  • Ticketing
  • Workforce management features
  • Advanced automations
  • Performance dashboards and KPI reporting
  • Data export
  • Call logging
  • Phone integration through Zoom for routing and tracking
Purchase

Premium

from

$79 /seat/mo

Everything in Professional plus

  • White glove onboarding
  • Monthly dedicated success call
  • Advanced automations
  • Priority support
  • Removal of LiveHelpNow branding
  • Additional knowledge base capacity
  • Higher limits across automation and reporting and data storage
Purchase

AI Packaging

Enhance your customer service with AI-powered features

AI Level 0

AI Agent Assist

Included Usage

Unlimited Usage

Description

Internal-only agent assist (never customer-facing). 

Suggests responses, summaries, next steps.

Add Some AI

Knowledge AI

from $99 /mo

Professional or Premium

Included Usage
  • Professional: 2,000 AI Answers
  • Premium: 5,000 AI Answers
Description

Customer-facing, KB-grounded AI answers.

hue AI FAQ bot with the automation and workflows. 

Add a LOT of AI

Conversational AI

from $499 /mo + premium

Professional or Premium

Included Usage
  • Professional: 1,000 AI Conversations
  • Premium: 3,000 AI Conversations
Description

Autonomous conversations powered by AI.

Add a LOT of AI

Conversational AI Plus

from $799 /mo + premium

Professional or Premium

Included Usage
  • Premium: 7,000+ AI Conversations
Description

Autonomous conversations powered by AI for high-volume chat. 

Enterprise

Custom pricing

For large or complex requirements that need unlimited flexibility and deeper control.

Talk to Sales

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Frequently asked questions

How much does LiveHelpNow cost?

Plans are priced per seat: Essential from $39 per seat a month, Professional from $59 and Premium from $79. AI agent assist is included. Knowledge AI starts at $99 a month, Conversational AI at $499 and Conversational AI Plus at $799, on the Professional and Premium plans. Enterprise pricing is custom. Every price is on the pricing page.

Is there a free trial?

Yes. Every trial is set up for your team after a short call, so it reflects your channels and your content from the first day. Book the call from the demo page.

What is the difference between the plans?

Essential is live chat with a knowledge base and a customer support portal. Professional adds ticketing, workforce management, advanced automations, dashboards and KPI reporting, data export, call logging and Zoom phone integration. Premium adds white-glove onboarding, a monthly success call, priority support, removal of LiveHelpNow branding and higher limits.

What do the AI packages add?

AI agent assist, which suggests replies, summaries and next steps for your agents, is included with no extra charge. Knowledge AI, from $99 a month, lets Hue answer customers from your knowledge base, with 2,000 answers a month on Professional and 5,000 on Premium. Conversational AI, from $499, handles whole conversations, and Conversational AI Plus, from $799, covers high-volume chat.

Are there contracts or hidden upgrades?

Pricing is published as clean, predictable tiers: no surprises, no clutter, no hidden upgrades. You add AI packages only when you are ready. For questions about terms and billing, write to billing@livehelpnow.com.

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