Natalya Bucuy
Natalya Bucuy is a content marketer at LiveHelpNow. With expertise in customer service and marketing, she has written numerous articles on the topic of customer experience, employee experience, and small business operations.
All articles by this author
8 Ways to Maximize ChatGPT for Customer Service
12/22/2024
ChatGPT, an AI tool developed by OpenAI, continues to make waves across all industries. If you’ve been on the internet at all in the last 12 months, chances are you’ll have heard of it. With the ...
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Ticket Management Made Easy for Carolina Biological Supply
12/22/2024
Of oInnovation. Quality. Service. These are values Carolina Biological Supply Company holds close to its heart. It instills these principles into everything it does, from staff training to its pro...
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What is the difference between customer support and customer experience?
12/21/2024
What is one difference between jobs in customer support vs customer experience? To help you differentiate between jobs in customer support and customer experience, we asked founders and busi...
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5 Principles That Drive the Psychology of Customer Service
12/19/2024
As a customer experience writer, I’m always on a look out for great customer service stories. Here is one of my favorites. After a long day in Phoenix, AZ, I needed a quick pick-me-up. I fou...
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Nutshell Integration
12/12/2024
LiveHelpNow help desk software collects a lot of useful information about your customers. The Nutshell integration will allow for easy transfer of live chat information into your Nutshell people li...
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Live Chat Queueing
12/11/2024
Live chat queueing is a valuable tool for businesses looking to provide efficient and effective customer support. Using live chat queueing strategies, businesses can optimize their customer service o...
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How to get Old Customers back: 15 Winback Strategies
12/09/2024
What is one strategy to get old customers back? To help you earn a previous customer’s business, we asked business professionals and leaders this question for their insights. From checking in ...
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LiveHelpNow Chat Solve 360 Integration
12/09/2024
LiveHelpNow help desk software collects a lot of information about your customers. The integration with Solve360 will allow for easy transfer of live chatter information into your Solve360 ...
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13 Examples of Customer Loyalty Programs
12/07/2024
Table Of Contents What is a loyalty program?Tiered Loyalty ProgramsE.L.F.’s Beauty SquadMission-Driven Customer Loyalty ProgramsPersonalize...
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The Pros and Cons of Outsourcing Customer Service
12/06/2024
Table Of Contents What is Outsourced Customer Service?What are the pros of outsourced customer service?What are the cons of outsourced custom...
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