Maria, a BPO industry professional for a decade, transitioned to being a virtual assistant during the pandemic. Throughout her career, she has held various positions including Marketing Manager, Executive Assistant, Talent Acquisition Specialist, and Project Manager. Currently, she is a member of the marketing team as a Content Writer for LiveHelpNow.
09/30/2024
If you manage many properties, you’ve likely heard of using a channel manager to streamline your operations. They help organize listings, bookings, and messages in one spot, making it easier to man...
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09/23/2024
Imagine this: a customer contacts your business after hours needing help, but no one is there. They leave frustrated, and you might lose them for good. Not ideal, right? Now, picture having 24/7/365 ...
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09/13/2024
Waiting on hold for customer service frustrates both customers and companies. With the rising need for quick solutions, handling all inquiries by phone is inefficient and outdated. Enter call deflect...
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09/06/2024
Small businesses fuel the U.S. economy, with 33.2 million making up 99% of all companies. This contributed to millions of new jobs, driving growth nationwide. However, managing customer support acros...
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09/06/2024
The need for efficient, reliable, and scalable customer service has grown. Meet Hue, an AI-driven chatbot and agent assistant built to meet modern business demands. Powered by ChatGPT, Hue merges AI ...
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08/23/2024
Remote work has changed how businesses and employees operate. Many now value the freedom to work from anywhere. But remote work needs more than just a good internet connection. Software as a Service ...
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08/14/2024
As the SaaS industry grows, so does the demand for strong SaaS security policies. Cyber threats keep evolving, making it vital for SaaS providers to stay ahead. Here are key SaaS security measures to...
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08/09/2024
Customer service is more crucial than ever. With customers demanding fast and effective solutions, businesses must stay ahead by incorporating AI customer service. AI-powered customer service is revo...
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07/29/2024
Discover how our omnichannel solution integrates NetSuite and LiveHelpNow to enhance customer interactions and streamline operations Ensuring a seamless and consistent customer experience across m...
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07/23/2024
Effective order management and outstanding customer service are vital for success. Companies aim to simplify operations, offer real-time updates, and boost customer satisfaction. NetSuite, a complete...
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