Maria De Jesus

Maria, a BPO industry professional for a decade, transitioned to being a virtual assistant during the pandemic. Throughout her career, she has held various positions including Marketing Manager, Executive Assistant, Talent Acquisition Specialist, and Project Manager. Currently, she is a member of the marketing team as a Content Writer for LiveHelpNow.

All articles by this author

Sep
02

Guide to SaaS Pricing Models: Why Flexibility Matters More Than Ever

09/02/2025

Pricing is tricky. Especially when you’re running a SaaS business. You want to make money (of course), but you also want customers to stick around. And maybe even tell their friends about you. That...

Know More

Aug
20

Top Help Desk Platforms That Balance AI and Human Support

08/20/2025

I remember when everyone thought AI was going to take over support. Bots everywhere, no more humans, just instant answers 24/7. Sounded nice in theory, right? But the reality is when something actual...

Know More

Aug
20

AI Customer Service: Smarter Support Without Losing the Human Touch

08/20/2025

AI is everywhere right now. You’ve seen it. Chatbots that answer questions, tools that route tickets, even analytics dashboards that promise to “revolutionize support.” But here’s the ques...

Know More

Aug
12

Support That Feels Personal: The Power of CRM with Live Chat

08/12/2025

Chatbots are everywhere. But most of them? They’re either too basic or too robotic. They might give you a canned response, but they don’t really help your customer. Now picture this: a chatbot...

Know More

Aug
12

7 Best Zendesk Alternatives to Try Before You Renew Your Subscription

08/12/2025

Table Of Contents Quick Comparison Table1. LiveHelpNow — Best All-in-One Zendesk Alternative for Value and Support2. Freshdesk — Popular,...

Know More

Aug
06

Generative AI Chatbots for Always-On Support: What Businesses Need to Know

08/06/2025

You know how it goes. Customer messages don’t stop just because it’s midnight. But your support team? They need sleep. That’s where an AI customer service chatbot comes in. It’s like hirin...

Know More