Maria, a BPO industry professional for a decade, transitioned to being a virtual assistant during the pandemic. Throughout her career, she has held various positions including Marketing Manager, Executive Assistant, Talent Acquisition Specialist, and Project Manager. Currently, she is a member of the marketing team as a Content Writer for LiveHelpNow. You may contact Maria on LinkedIn: www.linkedin.com/in/mariavr-dejesus
10/14/2025
Here’s something I’ve learned after years of watching customer service evolve: your help articles are either working for you, or they’re quietly making your support slower. I’ve seen compa...
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10/09/2025
Rethinking Response Times with AI-Driven Ticket Prioritization I’ve been in customer support long enough to see one pattern repeat itself: When your team gets flooded with tickets, they spend as...
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10/08/2025
A cloud based phone system is becoming one of the most important tools for modern customer support. I’ve never written about this before, but it’s something I’ve been thinking about a lot, espe...
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10/03/2025
A lot of businesses rushed into chatbots. It sounded great. Automate support, cut costs, scale without adding more people. But here’s the problem. Customers don’t really love being left alone ...
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10/01/2025
Not long ago, every company wanted an app. Then came push notifications. Then social media feeds. The problem? Customers didn’t really care. They never stopped using text. SMS is still the chann...
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09/25/2025
Healthcare providers handle sensitive information every day. One email, one chat, one support ticket can carry patient details. That’s why using HIPAA compliant software isn’t optional. It’s th...
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09/18/2025
Not long ago, I stumbled on a stat that caught me off guard: nearly 80% of customer conversations in some businesses are already handled by AI. At first, that number felt too high. But it’s real, a...
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09/16/2025
Let me tell you a story. A friend who runs an agency once told me he had five different logins just to answer support questions for his clients. Five. Every time a ticket came in, he’d have to s...
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09/09/2025
Have you ever tried to juggle multiple customer support channels at once? You’re answering a chat, an email pings, and then the phone rings. It’s like trying to make spaghetti, fold laundry, and ...
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09/08/2025
Ever read a chat transcript and wish you’d known what your customer was actually feeling in the moment? That’s the promise of AI sentiment analysis. It’s not just a neat trick, it’s one of th...
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