Maria, a BPO industry professional for a decade, transitioned to being a virtual assistant during the pandemic. Throughout her career, she has held various positions including Marketing Manager, Executive Assistant, Talent Acquisition Specialist, and Project Manager. Currently, she is a member of the marketing team as a Content Writer for LiveHelpNow.
09/16/2025
Let me tell you a story. A friend who runs an agency once told me he had five different logins just to answer support questions for his clients. Five. Every time a ticket came in, he’d have to s...
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09/09/2025
Have you ever tried to juggle multiple customer support channels at once? You’re answering a chat, an email pings, and then the phone rings. It’s like trying to make spaghetti, fold laundry, and ...
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09/08/2025
Ever read a chat transcript and wish you’d known what your customer was actually feeling in the moment? That’s the promise of AI sentiment analysis. It’s not just a neat trick, it’s one of th...
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09/02/2025
Pricing is tricky. Especially when you’re running a SaaS business. You want to make money (of course), but you also want customers to stick around. And maybe even tell their friends about you. That...
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08/20/2025
I remember when everyone thought AI was going to take over support. Bots everywhere, no more humans, just instant answers 24/7. Sounded nice in theory, right? But the reality is when something actual...
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08/20/2025
AI is everywhere right now. You’ve seen it. Chatbots that answer questions, tools that route tickets, even analytics dashboards that promise to “revolutionize support.” But here’s the ques...
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08/12/2025
Chatbots are everywhere. But most of them? They’re either too basic or too robotic. They might give you a canned response, but they don’t really help your customer. Now picture this: a chatbot...
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08/12/2025
Table Of Contents Quick Comparison Table1. LiveHelpNow — Best All-in-One Zendesk Alternative for Value and Support2. Freshdesk — Popular,...
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08/06/2025
You know how it goes. Customer messages don’t stop just because it’s midnight. But your support team? They need sleep. That’s where an AI customer service chatbot comes in. It’s like hirin...
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07/29/2025
Table Of Contents Why Social Media Is the New Customer Support FrontlineWhat Is Social Media Customer Service Software?How to Use Social Medi...
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