Jessica Wise
Customer experience advocate, customer service writer, and dog mom.
The Best Growth Channels for Startups
04/20/2022
Startups and small businesses (SMBs) embark upon their journey with energy and passion. It gets them off the starting block and into the market. However, it only gets them so far. At some point, they ...
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Top 10 Ways To Prevent Support Agent Turnover
04/20/2022
Agent turnover is a crucial challenge faced by most organizations. According to the 2021 Bureau of Labor Statistics report, the overall agent turnover rate is 57.3%. What are the causes of such a high...
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