Let Your Customers Text You
Your customers live on their phones. Slide into their notifications with 2-Way SMS Texting.
Keeping up with the modern customer can be a challenge. They take their phones everywhere So, why not make yourself available via their most loved form of communication? We’ll set up 2-Way SMS Texting using your existing business line. No fuss. No muss. Just texting bliss
The Power of Text
30 Day Free Trial. No credit card. Support included.
Texting...Everyone’s Doing It! Be One Of The Cool Brands.
27 trillion texts sent out every year. Do you really want to miss out on that kind of action?
Easy Peasy. Makes Textin’ Customers a Breezy.
The Two-Way SMS Texting system is ready-to-use. We’ll set it all up using your existing business line so every text will feed into one streamlined agent workspace. No extra training needed. Agents can also send proactive outbound messages.
Time Is Money. Take It To The Bank.
Save your agents and customers time. Text conversations can happen over hours (or days), yet you won't get disconnected. The result? Your agents can handle more conversations, and your customers can respond at their own pace.
Take “Please Hold” Out Of Your Vocabulary.
“Your call is very important to us.” Eradicate that phrase and give your customers the power to text you. Set your phone IVR to say, “Don’t wait on hold. Just text us.” Or publish “call or text us” next to your business number on your website. Then, watch call volume go down and customer satisfaction go up.
Too Many Texts To Keep Up?
Generate responses in a matter of seconds.
Got Texts? Hue Can Handle It!
Giving customers the option to text their questions is great, but how can you keep your team from feeling overwhelmed by the influx of texts coming in each day? By using OpenAI technology, you can keep customers engaged and resolve their questions in no time. We call this AI technology, Hue. With its robust knowledge base, you can automate your SMS customer interactions AND increase your resolutions to 80-90%.
SMS/Text-to-Chat Benefits
Everything you need to provide superior support.
Service On-The-Go
Customers using mobile devices don’t have time to be stuck in a browser chat or waiting in queue. Let them text you on-the-go from anywhere anytime.
Make It Personal
Your customers are texting with their friends and family. Why not let them text you? SMS will make every communication feel more personal.
Omnichannel Engagement
Your customers can text one day and email the next. No matter how they reach out to you, all their communications will be in one easy-to-use agent workspace.
SMS AI Chatbot
Our AI gives the gift of time back to your agents. The SMS AI chatbot, Hue, will cut your agents’ workload by up to 80%! Hue will find answers without you or your agents having to lift a finger 24×7.
SMS Chatbot
The SMS chatbot will cut your agents’ workload in half…or more! It will resolve simple inquiries without you or your agents having to lift a finger.
Proactive Support
Let your agents make the first move. Once you have a customer’s SMS number on file, your agents will have the power to reach out and offer proactive assistance by text.
Mobilized Marketing
Send SMS marketing campaigns, discount codes, reminders, new product info or any marketing communication you can think of right into your customers’ hands.
Incredible Convenience
Allow customers to communicate at their leisure. They can reach you at a later date and pick up where they left off without having to repeat themselves or fumble with log-ins.
Auto Language Translation
Thanks to OpenAI technology, customers can text your agents in any language. The entire conversation will be seamlessly translated to your agents’ and customers’ local languages.
Customer Service 9-1-1
You can leave the office, the city, or even the country. Your customers can send an SOS via two-way messaging features, and you can respond from your smartphone or desktop.
Book a free trial today!
Get a free trialRecent Articles
Nov
18
Moments of truth that make or break customer experience
11/18/2024 By: Natalya Bucuy
A typical customer journey is made up of several key stages. It usually starts at the point people discover and research a brand. They then progress to the purchasing, onboarding, and post sale interactions with customer support teams. Along this journey, lie many opportunities for the company to truly delight the customers and win over […]
Know More
Nov
18
4 Email Support Tips to Up Your Customer Service Game
11/18/2024 By: Natalya Bucuy
Despite new technologies, email communications remain relevant. How can customer service representatives use them effectively? Haircut. Email. Customer Service. A while ago a friend of mine went to get a haircut. When she returned home and her hair was fully dry she realized her haircut was botched badly. With hopes to resolve the problem, she […]
Know More
Nov
17
Knowledge Base Categories: 5 Tips to Organize Effectively
11/17/2024 By: Natalya Bucuy
So you have decided to start a knowledge base. Smart choice! But a knowledge base can’t be established simply by installing a knowledge base software and slapping together some articles. It needs to make sense to the reader, and it needs to be user friendly. One way to achieve that is by classifying your articles into […]
Know More
