24/7 Live Chat Support
Provide your customers with 24x7x365 live support for less than the cost of a nice dinner for two.
Time is precious. Use yours to manage your business. We'll handle customer support. Hire HelpSquad's personalized chat support team. Trained live chat agents to understand your business, provide customer support, and generate leads.
Our Agents Will Take It From Here.
Sign up for a demo. Start generating more leads.
Sit Back and Relax.
Professionally trained live chat agents that will answer your customers’ live chat, text and Facebook Messenger inquiries 24/7/365.
Your Piggy Bank Will Have A Big Old Pot Belly.
Why spend $30K or more on one full-time agent? You can spend $185 per month for a whole team that’s available 24x7x365. Use our shared team of professionally trained agents. Or, we can hire virtual assistants dedicated specifically to your business. Either way you’ll save a ton.
Reelin’ In Leads. Hook. Line. and Chatter.
Big fish. Little fish. It doesn’t matter what kind of lead it is. The point is that you won’t miss a single one. Our agents provide live chat service around the clock. They’re absolute experts at answering FAQs, capturing leads, and booking appointments. You’ll be up to your ears in hot, fresh new business.
Your Customers Will Be Over The Moon.
Being on hold is extinct with our live agents. Your customers will never have to wait again, and they’re going to love you for it. All any customer wants is speed, convenience, and a little personalized attention. Let us give it to them.
HelpSquad + Hue = Happy Customers
Leverage AI Customer Support technology to never miss a beat when it comes to your customers’ questions.
Meet Hue
Hue, our AI-powered tool, is the perfect complement for any customer support platform because not only is Hue a personal assistant to your customers, but to your agents as well. Enhance the human touch with Hue to automatically resolve up to 80% of your customer inquiries. Level up your support game to gain deeper insights and better customer interactions.
Managed Chat Support Benefits
Give Your Customers The Gift Of Around The Clock Support
Omnichannel Communication
Customers will have the power to communicate through any channel (e.x. SMS, live chat, or Facebook Messenger). Agents will be able to start conversations in 30 seconds or less.
SMS/Text-to-Chat
Give your customers the power to text you using your existing business line. Customers will love texting from their mobile device instead of using browser-based chat.
24x7x365 Coverage
Day or night. Weekends and holidays. Our agents will provide award-winning support to your customers around the clock.
Eliminate Overflow
If your agents can cover 9 to 5, ours can handle the rest. Nights, weekends, holidays, or a busy day’s overflow. We’ve got you covered.
Reduced Call Volume
Reduce calls by up to 70%. Free up your staff to handle more challenging inquiries that need hands-on attention.
Leads. Leads. Leads.
As soon as our agents gather a lead, we’ll send an email, text it, or send it right to your CRM. We’ll get the lead qualified so you can close it.
US-Based Team
A US-based company. Home to an account management team that is always available to provide you with prompt, personalized service.
Try Us For Free
Let us win you over. With a free 14-day trial and monthly subscriptions, you can’t go wrong. We’re ready to impress you one chat at a time.
Key Integrations
You’ve got tools in place that you love. That’s why our software connects with your CRM, and marketing automation tools. Integrate with Salesforce, Zapier, Hubspot, Zoom, and more!
Recent Articles
Jan
10
Top 3 Reasons Your First Call Resolution (FCR) Rates are Down
01/10/2025 By: Natalya Bucuy
Having to repeat oneself multiple times is probably one of the most annoying things humans experience on the daily basis. Just ask your mom. Or, better yet, your customers. According to HubSpot research, 33% are most frustrated by having to repeat themselves to multiple support reps. That is why First Call Resolution, FCR rates, are […]
Know More
Jan
10
AI Knowledge Base Management: The Brain of Customer Support
01/10/2025 By: Natalya Bucuy
Customer support can be a difficult task. From never-ending queues to repetitive inquiries, it’s a challenge to keep customers satisfied. Thankfully, the superheroes of customer support have arrived: AI knowledge base management. In this article, we’ll delve deep into the world of AI knowledge base management and explore its incredible benefits in customer support. Understanding […]
Know More
Jan
08
First Call Resolution: What It Is and How to Improve It
01/08/2025 By: Brandon Stillwell
First call resolution (FCR) is one of the most important customer-service metrics. Especially so for businesses handling a substantial number of customer-service inquiries. It’s a good indication of how efficiently a service team is providing support. It also serves as a predictor of customer satisfaction, brand reputation, and operational efficiency. It can ultimately affect a […]
Know More
