Omnichannel Customer Service in one place

Every channel. One queue. The whole story in front of your agent.

Your customers reach out by chat, email, text, phone and social messages, and they expect you to remember them. LiveHelpNow puts every conversation in one queue with the customer's history beside it, so nobody has to repeat themselves and nothing falls between tools. We set your channels up with you, from the phone numbers to the routing.

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What is omnichannel customer service?

Omnichannel customer service means customers can reach you on any channel, chat, email, text, phone or social messages, and your team answers all of them from one place with the customer's full history.

LiveHelpNow puts website chat, email, text, phone, Facebook Messenger, Instagram and WhatsApp in one queue.
The same saved replies, the same knowledge and Hue work on every channel.
Chat and social channels from $39 per seat a month; ticketing and phone from $59.

Meet customers where they are. Answer them from one place.

No switching between an inbox, a chat tool, a phone app and four social accounts. Your agents work every channel from the same screen.

Website chat

A chat window that matches your brand, with invitations at the right moment, secure forms for sensitive details and Hue answering when your team is busy.

Facebook, Instagram and WhatsApp

Messages from Facebook Messenger, Instagram and WhatsApp arrive in the same queue as your website chats, answered by the same team with the same saved replies.

Text messages

Customers text your business number and an agent answers from the console. Our team sets up your number, and customers can agree to texts right in the chat window.

Email that becomes a ticket

Every email turns into a ticket with an owner, a status and a history, with spam filtered out. Reply from the same place you chat.

Phone and callbacks

Callback requests, call queues with voicemail and transfers, Zoom Phone for calls, and one click to turn a call into a ticket. Hue can answer calls too.

A customer record with past conversations

One customer, one history

Past chats, tickets and orders sit beside the conversation, and summaries make handovers between agents, shifts and channels clean.

See the whole platform

Customers should not have to repeat themselves. With us, they don't.

The hard part of serving many channels is not adding them. It is keeping one story when a customer chats on Monday, emails on Tuesday and calls on Wednesday.

One queue for chats, tickets and calls, with routing by department, schedule and skill across all of them.
The same saved replies and the same knowledge on every channel, so customers get one answer, not four versions of it.
Hue answers routine questions on chat, email tickets and phone from your own knowledge, and hands off to a person, with the whole conversation, whenever a customer asks.
Chats translate both ways, so an agent can help a customer in the customer's language.

Your data is used to answer your questions. It is not used to train AI unless you choose to allow it.

How Hue works

We connect your channels with you

Adding channels should not mean adding headaches, or doing the setup alone. We start with a demo and a discovery call to learn where your customers reach you today and where messages slip through. Then we connect your website, email, phone numbers and social accounts with you, set up routing so each channel reaches the right people, and check that everything lands in one queue before you go live.

Start with the channels you have. Begin with chat and email, add text, phone and social messages when you are ready, and keep one queue the whole way.

1. Discovery call

We learn where customers reach you and where messages get lost.

2. Connect your channels

Website, email, numbers and social accounts, connected together.

3. Route them right

Each channel reaches the right department, skill and shift.

4. See every channel

Reports on volume, waits and satisfaction by channel and by agent.

Pricing

Price on the page

Live chat and social channels come with every plan, from $39 per seat a month on Essential. Ticketing with email, call logging and Zoom Phone start on Professional, from $59. Hue answering customers starts at $99 a month with Knowledge AI. Premium adds white-glove onboarding and a monthly success call.

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Tell us where your customers reach you

Book a demo and a discovery call. We map your channels with you and show how they would all land in one queue, with one history per customer.

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Frequently asked questions

Which channels does LiveHelpNow cover?

Website live chat, SMS, email and ticketing, phone (call flows, callbacks and Zoom Phone), Facebook Messenger, Instagram, WhatsApp and Slack, plus a customer support portal with a knowledge base and secure forms. Conversations from every channel land in one workspace, so the conversation, the ticket and the customer record stay together.

Can my agents serve customers in other languages?

Yes. The agent console translates live chats both ways (Microsoft Translator and Google Translate), so an agent can serve a customer in the customer's language and reply in their own. The knowledge base can show a translation widget for readers. Website crawling for Hue is English by default.

How does the handoff to a human work?

At any point the customer can ask for a person and the chat goes to your queue with the full conversation and a summary, so nobody repeats themselves. Hue also hands off on its own when it is unsure, when the topic is sensitive (legal, medical, financial, account security) or when only staff can act. On the phone it transfers with a spoken summary of the call.

What happens after I book a demo?

We start with a discovery call. We learn how your team works today, where your customers reach you, which questions take up the day and what has not worked so far. Then we show LiveHelpNow on your own questions, and if it fits, we set it up with you: channels, routing, saved replies, your knowledge base and Hue. Premium adds white-glove onboarding and a monthly success call.

Do I need a developer to set it up?

No. We set it up with you. Adding chat to a website is a snippet; channels, departments, routing rules and the knowledge sources Hue learns from are configured in the admin. You need someone who knows your processes, not a developer. Developers get a REST API, webhooks and a JavaScript SDK when they want them.

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