Help Desk Software with one brain for your whole team

Stop hunting across tabs. Ask once, get the answer with the source.

Tickets, email, chat, calls and social messages in one queue; a knowledge base and support portal your customers can use themselves; automations that move work without you; and Hue, the AI brain that drafts replies, summarizes conversations and answers your team's questions from your own knowledge. From $59 per seat a month.

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A help desk your team can run from one place. One brain for all of it.

The pieces a growing support team outgrows a shared inbox for, built together rather than bolted on.

Ticketing that keeps work moving

Forms, categories, priorities and statuses, assignment and watchers, internal notes, delayed send with undo, attachments, forward and convert a call into a ticket.

Email becomes a ticket

Inbound mail is parsed into tickets with a spam score, so every request has an owner, a status and a history. Chats, calls, texts and social messages land in the same queue.

Knowledge base and support portal

On your own domain: categories, ratings, comments, search with every query logged, white label, a private option behind single sign-on, and a portal where customers submit and track tickets.

Hue drafts, improves and summarizes

Ask Hue from any ticket, draft a reply with a slash command, improve or summarize text in the composer, start an article from a Hue answer, and let Hue answer new tickets on its own from your knowledge.

Automations and routing

Triggers that assign, tag, notify and route by department, schedule and skill; queue and capacity rules; shifts and holidays; canned responses that suggest themselves as you type.

Reports you can act on

About 45 reports and drag-and-resize dashboards with filters and comparison windows, scheduled by email, exported to PDF and CSV, with CSAT and sentiment from your own surveys.

See the whole platform

One brain. Your whole team.

Hue indexes your company's knowledge once: articles, past tickets and chats, your website, uploaded documents and read-only CRM connections. Agents, customers and managers all work from the same brain, each seeing only what their role allows.

An agent asks about a customer's history or a procedure and gets the answer with the source, or a drafted reply ready to send.
A customer on the portal or in chat gets the same answer, and a person one click away when they want one.
A manager asks in plain English what customers ask most, where sentiment dropped, which questions go unanswered, and gets the figures behind each answer.
Publish an article and Hue knows it; correct an answer once and the correction outranks every conflicting source. You approve what it learns.

Your data is used to answer your questions. It is not used to train AI unless you choose to allow it.

How Hue works

Built for agents who handle a lot

The workspace keeps the ticket, the conversation and the customer record together, with Hue a keystroke away. Shared drafts, rich canned responses, file requests, email transcripts and a wrap-up timer with dispositions keep handovers clean.

Any language. Live chats translate both ways in the console, so an agent can serve a customer in the customer's language.

Instant suggestions

Replies from your knowledge, ahead of your canned responses.

Conversation summaries

Clean handovers between agents, shifts and channels.

Customer context

Past tickets, chats and orders beside the conversation.

AI boosted search

Better matching across articles, tickets and canned answers.

Secure by default, compliant on request

The controls that matter to IT and compliance are part of the plan.

SAML single sign-on (Microsoft Entra ID, Google Workspace, Okta) and two-factor login by email or SMS code.
Personal data encrypted at rest and masked in the console; secure forms in an encrypted vault; attachment downloads protected by a one-time code.
Data purge from immediately to 30 days after an interaction, ticket purge with an audit record, audit trails for logins and attachment access.
A business associate agreement for healthcare customers; a security pack on request.

Security questions answered

Integrations

Works with what you already use

Salesforce, HubSpot, Zendesk and Zoho CRM; Slack; Mailchimp; Shopify and ShipStation for order lookup; Zoom Phone, Twilio and Telnyx for calls and texts; outbound webhooks and a REST API for the rest.

See integrations

Free playbook

Fix the operation first, then buy the tools

The Customer Service Operations Playbook: the seven steps Michael Kansky takes every support team through before they buy software, add AI or hire another agent. How to get access to the knowledge, the diagnostic, cost per resolution, handoff rules, staffing to the hour and the weekly review. Ten pages, no form to fill in.

Download the playbook (PDF)

Give your team one brain

Book a demo and bring the three questions your agents ask most. We set it up with you; you need a process owner, not a developer.

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Frequently asked questions

What does Hue do for agents?

On each customer message it suggests what to say and what to do, from your knowledge and the customer's own history. Agents can ask Hue directly, draft a reply with a slash command, improve or summarize text in the composer, start a knowledge base article from a Hue answer, and get answers in Slack. Suggestions appear only to the agent, never to the customer.

What does Hue do for managers and owners?

Ask about your support in plain English and get the figures with the data behind them: volumes, sentiment and promoters from your own surveys and chats, recurring questions, product ideas and improvement suggestions, by period and department. It covers support and CRM data; it is not an accounting tool.

Do I need a developer to set it up?

No. We set it up with you. Adding chat to a website is a snippet; channels, departments, routing rules and the knowledge sources Hue learns from are configured in the admin. You need someone who knows your processes, not a developer. Developers get a REST API, webhooks and a JavaScript SDK when they want them.

Can the knowledge base be my public help center?

Yes. Each account gets a knowledge base and support portal on a LiveHelpNow address or your own domain with SSL: categories, article ratings, comments, search with every query logged, sitemap and canonical tags, white labeling, a private option behind single sign-on, and a support portal where customers submit and track tickets. Publishing an article also updates Hue.

All questions