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The people behind LiveHelpNow
Founder-led from day one. Built in Pennsylvania.
LiveHelpNow started in 2005 as ZaZaChat, a free live chat tool Michael Kansky built after work in his basement. In 2010 it became LiveHelpNow. Today 1,400+ businesses, from county clerks to online stores, use it to answer their customers, with a person always one click away. Still founder-led, and still in Pennsylvania.
- ZaZaChat started
- 2005
- businesses today
- 1,400+
- agents online daily
- 15,000+
- conversations a day
- 320K
- US patents
- 7
Our story
From one man's basement to more than 15,000 agents online every day.
2005
A first word becomes a company
Michael Kansky starts building live chat software after work every night, in his basement. The name comes from his first son, who at ten months old said "zaaaazaaaa". Three months later ZaZa was a company.
2006
ZaZaChat goes live
ZaZaChat opens to the public as free, web-based live chat "to convert website visitors to customers". By the end of 2006 it runs on 5,464 websites, and on 11,464 a year later.
2007
More than a chat window
ZaZaChat grows into a help desk, with tickets, a knowledge base and callbacks. The company buys the LiveHelpNow.com name for what comes next.
2010
ZaZaChat becomes LiveHelpNow
The company takes the LiveHelpNow name, and Michael files the first patent for how live sessions with customers are started and monitored.
2015
Fastest growing, first patent
Inc. 5000 ranks LiveHelpNow #284 among the fastest-growing private companies in the US and Canada, and #4 in Pennsylvania. The first patent is granted, and HelpSquad, a sister company with trained agents who answer chats for you, is born.
2020
A customer wins a national award
The Tarrant County Clerk's office in Texas, which serves 2.1 million residents and answers them with LiveHelpNow, receives a National Association of Counties Achievement Award for its live chat program.
2025
Seven patents
A seventh US patent is granted to the family Michael started in 2010, all on the way live conversations with customers are set up and watched over.
Today
AI that knows when to hand off
Hue, our AI assistant, answers routine questions from each customer's own knowledge and hands off to a person whenever a customer asks. 1,400+ businesses, more than 15,000 agents online every day and about 320,000 conversations a day.
Who we serve
All across the spectrum. Our first customers were online stores, real estate agents, medical offices, car dealers and schools. Today they include county governments, tax offices, military education programs, health systems and software companies.
Among them: Thomson Reuters, the Navy College Program, the State of Minnesota and Houston Methodist.
Government
Counties, clerk's offices, tax authorities and military education programs answering residents and service members.
Online stores
Shops that answer order and shipping questions in chat, with order lookups beside the conversation.
Healthcare
Practices and health systems, with secure forms and a business associate agreement on request.
Software and services
Support teams that run chat, tickets and a help center from one place.
Meet the founder. Michael Kansky.
Michael started LiveHelpNow the way many good tools start: he needed it, built it after work, and gave it away free at first, until demand made a paid plan necessary. Twenty years later he still leads the product.
- Born in Ukraine, came to the US and built a career in IT before starting his own company.
- Built ZaZaChat at home in Pennsylvania in 2005, and led its growth into LiveHelpNow.
- Named inventor on seven US patents for live customer conversations, granted from 2015 to 2025.
- Runs LiveHelpNow beside its sister company HelpSquad, on one idea: a customer should always be able to reach a real person.
How we work
The same rules since the first chat window: make it easy for a customer to reach a real person, and make it easy for a business to help them.
- A person is always one click away. Our AI answers routine questions and hands off to your team whenever a customer asks.
- We set it up with you. Every customer starts with a demo and a discovery call, and we stay with you through setup.
- Prices on the page. No hidden upgrades.
- Your data is used to answer your questions. It is not used to train AI unless you choose to allow it.
Need people, not just software?
Some teams need more hands, not more software. HelpSquad, our sister company since 2015, gives you trained people who answer your customers for you.
- Live chat, phone and email answered by trained agents, including nights, weekends and overflow.
- Add people you manage, or hand over a fully managed team.
- HelpSquad Health provides virtual medical assistants and front-office help for healthcare practices.
Visit us
LiveHelpNow is run from Doylestown, Pennsylvania. Call, write or stop by.
LiveHelpNow, LLC
436 N Main St #1107
Doylestown, PA 18901
United States
Tell us what you are struggling with
Book a demo and a discovery call. We learn how your team works, then show you how LiveHelpNow would fit, and we set it up with you.
Frequently asked questions
What is LiveHelpNow?
LiveHelpNow is a customer support platform that puts every channel in one agent workspace: website live chat, SMS, email tickets, phone and callbacks, Facebook Messenger, Instagram, WhatsApp, plus a knowledge base and support portal, secure forms, surveys, automations and reporting. Hue, the AI built into it, answers customers and assists agents from knowledge you approve. In business since 2010, based in Doylestown, Pennsylvania.
Do you offer partner or reseller pricing?
Yes. LiveHelpNow runs a partner program for referral, reseller and integration partners. The partner page describes it; write to partners@livehelpnow.com to start.
Do you work with government agencies?
Yes. Counties, tax authorities and military organizations use LiveHelpNow to answer residents and taxpayers. What matters there is built in: WCAG accessibility in the chat window, a human route for every resident, data purge and export, audit trails and single sign-on. LiveHelpNow is not FedRAMP authorized; ask for the security pack and we will say plainly what is and is not covered.
What support do I get as a customer?
A human team that responds quickly and stays with you until the job is done, a help center at help.livehelpnow.net, and on the Premium plan, priority support and a monthly dedicated success call.
How do I contact LiveHelpNow?
Support: help@livehelpnow.com. Sales: sales@livehelpnow.com. Billing: billing@livehelpnow.com. Privacy: privacy@livehelpnow.com. Phone: 877-548-3001. Office: 436 N Main St #1107, Doylestown, PA 18901.
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