Customer Service Automation that still feels personal

Let the routine run itself. Keep people for the moments that matter.

Send every chat, ticket and call to the right person the first time. Answer the questions you get fifty times a day without typing them again. Follow up, survey and report on a schedule. And whenever a customer wants a person, they get one, with the whole conversation in front of them. We build your rules with you, around how your team already works.

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What is customer service automation?

Customer service automation sends each request to the right person, answers routine questions and handles the follow-up work, so your team spends its time on the conversations that need a person.

LiveHelpNow routes chats, tickets and calls by department, schedule and skill.
Hue answers routine questions on chat, tickets and phone, and hands off to a person whenever a customer asks.
Basic automations come with every plan, from $39 per seat a month; advanced automations from $59.

Less busywork for your team. Faster answers for your customers.

Automation here is not a separate tool to learn. It is part of the same workspace your agents already use for chat, tickets and calls.

The right person, the first time

Route by department, schedule and skill level, with backups and supervisors. Set how many chats each agent takes, when a waiting chat moves on, and who gets an alert when the queue grows.

Tickets that move on their own

Ticket rules assign the work, change its status, add watchers, post a reply, email your team or the customer and post to Slack, so no request sits in a shared inbox waiting for someone to notice it.

Replies that suggest themselves

Saved replies with formatting, links and customer fields, in shared or personal folders. They pop up as agents type and when a customer's message matches a keyword.

Hue answers the routine questions

Hue answers chats, new tickets and calls on its own from your knowledge, shows its source, and hands off to a person when the customer asks or when it is not sure.

Invite the right visitors

Visitor rules offer a chat at the right moment, for example on your pricing page, after a set number of seconds, or when a visitor comes back, so help shows up before a customer gives up.

Follow-up without the follow-up work

Send the transcript and a satisfaction survey after each chat, get an email when a conversation turns negative, and have reports land in your inbox on a schedule.

See the whole platform

Automate the routine. Never the relationship.

Most automation tools are built to keep customers away from your team. Ours is built to get them to the right person faster.

A person is always one click away. When a customer asks for one, the chat lands in your queue with the full conversation and a summary.
Hue answers only from your own content and says when it is not sure, instead of guessing.
Your AI can do more than talk: hand off to a department, send an email, look up an order in Shopify or ShipStation, or call your own systems through an API.
Every rule is yours to see and change, and you decide what Hue is allowed to do.

Your data is used to answer your questions. It is not used to train AI unless you choose to allow it.

How Hue works

Two agents reviewing a conversation together

We build your automation with you

Most automation tools hand you a template and a how-to guide, and a template rarely fits. We start with a demo and a discovery call to learn how work moves through your team today: who handles what, where requests get stuck, and which questions eat up the day. Then we set up your departments, routing, rules and saved replies with you, test them on real conversations, and adjust until they work the way you want.

No developer needed. You need someone who knows how your team works. When you want to connect your own systems, there is a REST API and webhooks for your developers.

1. Discovery call

We map how requests reach you and where they get stuck.

2. Routing and rules

Departments, schedules, skills and triggers, set up together.

3. Saved replies and Hue

Your best answers saved, and Hue answering the routine ones if you want it.

4. Measure and adjust

Reports on waits, handoffs and answers, and we tune the rules with you.

Pricing

Price on the page

Basic automations come with every plan, from $39 per seat a month on Essential. Advanced automations and ticketing start on Professional, from $59. Hue answering customers starts at $99 a month with Knowledge AI, and whole AI conversations at $499 a month with Conversational AI: flat monthly prices with the usage included, not a fee per resolution. Premium adds white-glove onboarding, a monthly success call and higher automation limits.

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Show us where your day goes

Book a demo and a discovery call. Tell us which questions and tasks eat up your team's time, and we will show you what we would automate first, and what we would leave to your people.

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Frequently asked questions

Does LiveHelpNow replace my support team?

No. Hue answers routine questions so your team does not have to; your people handle what needs judgment. A person is always one click away for the customer: Hue hands off with a summary of the conversation when the customer asks, when it is unsure, when the topic is sensitive, or when only staff can act. LiveHelpNow is built for AI and agents working the same queue.

What can I automate in LiveHelpNow?

Routing by department, schedule and skill; ticket rules that assign work, change its status, add watchers, post a reply, send email and post to Slack; saved replies that suggest themselves; chat invitations by page, time and returning visitors; transcripts and surveys after each chat; scheduled reports; and Hue answering routine questions on chat, tickets and phone. Basic automations come with every plan, advanced automations from Professional.

How does the handoff to a human work?

At any point the customer can ask for a person and the chat goes to your queue with the full conversation and a summary, so nobody repeats themselves. Hue also hands off on its own when it is unsure, when the topic is sensitive (legal, medical, financial, account security) or when only staff can act. On the phone it transfers with a spoken summary of the call.

What happens after I book a demo?

We start with a discovery call. We learn how your team works today, where your customers reach you, which questions take up the day and what has not worked so far. Then we show LiveHelpNow on your own questions, and if it fits, we set it up with you: channels, routing, saved replies, your knowledge base and Hue. Premium adds white-glove onboarding and a monthly success call.

Do I need a developer to set it up?

No. We set it up with you. Adding chat to a website is a snippet; channels, departments, routing rules and the knowledge sources Hue learns from are configured in the admin. You need someone who knows your processes, not a developer. Developers get a REST API, webhooks and a JavaScript SDK when they want them.

All questions