Live Chat System with one brain behind every answer

Answers from your own knowledge. A person one click away.

LiveHelpNow live chat puts Hue, the AI brain that learns your knowledge base, past chats, website and documents, in front of your customers: instant answers with their source, a human whenever the customer wants one, and every chat, text and social message in one agent workspace. From $39 per seat a month; Hue answering customers from $99 a month.

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Everything a live chat system should do. One brain behind it.

The chat window your customers see, the console your agents work in, and Hue learning from both, so the same knowledge answers a customer at 2 am and helps an agent at 2 pm.

Hue answers from your knowledge

Grounded in your articles, past chats, website and documents, with the source shown. When nothing covers the question, Hue says so and offers a person.

Conversation handed to an agent with a summary

A person one click away

The customer asks for a human and the chat lands in your queue with the full conversation and a summary. Hue also hands off on its own when it is unsure or the topic is sensitive.

Agents see what to say and what to do

On every customer message Hue suggests the reply and the next step from your knowledge and the customer's history. Agents can ask Hue, draft, improve and summarize in the composer.

Any language, both ways

The console translates live chats in real time (Microsoft Translator and Google Translate), so an agent can serve a customer in the customer's language and reply in their own.

Chat, SMS and social messages in one queue

Every channel, one queue

Website chat, SMS, Facebook Messenger, Instagram, WhatsApp, Google Business Messages and Slack arrive in the same console, with the ticket and the customer record beside them.

Routing rules and a proactive invitation

Routing, triggers and invitations

Departments with schedules and skill levels, queue and capacity rules, visitor triggers that invite the right people at the right moment, and transfers with a supervisor whisper.

See the whole platform

One brain. Every answer.

Hue is not a chatbot bolted onto chat. It is the knowledge of your company, indexed once and used everywhere: by customers in the chat window, by agents in the console, by managers asking about their support.

Learns from your knowledge base, past chats and tickets, a crawl of your website, uploaded documents and read-only CRM connections.
Answers only from that content and shows the source; says "I'm not sure, let me connect you with a person" rather than guessing.
Customers see only their own account. Staff see what their role and department allow. Enforced in the system, not by telling the AI to behave.
Stays up to date automatically when your articles and systems change, and you approve what it learns, with version history and rollback.

Your data is used to answer your questions. It is not used to train AI unless you choose to allow it.

How Hue works

Built for the agents behind the chat

The console is where the day happens: a queue across chat, tickets and calls, canned responses that suggest themselves as you type, a wrap-up timer with dispositions, CSAT surveys with sentiment per chat, and about 45 reports from chat volume and wait times to conversions and agent performance.

Supervisors watch queues, whisper into a chat, transfer and re-queue, and get alerts when waits grow.

Instant suggestions

Replies from your knowledge, ahead of your canned responses.

Conversation summaries

Clean handovers between agents, shifts and channels.

Customer context

Past chats, tickets and orders beside the conversation.

Secure forms and PII care

Sensitive data in an encrypted vault; personal data masked and encrypted.

Chat your IT team can sign off on

The controls an IT lead asks about are on the plan, not on a roadmap.

SAML single sign-on (Microsoft Entra ID, Google Workspace, Okta) and two-factor login by email or SMS code.
Encryption of personal data at rest, masking in the chat window, secure forms in an encrypted vault.
Data purge from immediately to 30 days after a chat, transcript and attachment keep flags, audit trails for logins and attachment access.
IP allow-listing for agent login and higher API limits on Enterprise; a REST API, webhooks and a JavaScript SDK for your developers.

Security questions answered

Pricing

Price on the page

Live chat from $39 per seat a month on Essential, with AI agent assist included. Hue answering customers from your knowledge base from $99 a month with Knowledge AI; whole AI conversations from $499 a month with Conversational AI, on Professional and Premium. No hidden upgrades.

See pricing

Free playbook

Fix the operation first, then buy the tools

The Customer Service Operations Playbook: the seven steps Michael Kansky takes every support team through before they buy software, add AI or hire another agent. How to get access to the knowledge, the diagnostic, cost per resolution, handoff rules, staffing to the hour and the weekly review. Ten pages, no form to fill in.

Download the playbook (PDF)

See Hue answer your own top twenty questions

Book a demo, or drop in your website address and watch Hue answer from your content before you sign up.

Book a demo Try it on your website

Frequently asked questions

Which channels does LiveHelpNow cover?

Website live chat, SMS, email and ticketing, phone (call flows, callbacks and Zoom Phone), Facebook Messenger, Instagram, WhatsApp, Google Business Messages and Slack, plus a customer support portal with a knowledge base and secure forms. Conversations from every channel land in one workspace, so the conversation, the ticket and the customer record stay together.

Can my agents serve customers in other languages?

Yes. The agent console translates live chats both ways (Microsoft Translator and Google Translate), so an agent can serve a customer in the customer's language and reply in their own. The knowledge base can show a translation widget for readers. Website crawling for Hue is English by default.

Will Hue make things up?

Hue answers only from your connected content and shows the source behind each answer. If no source covers the question, it does not guess: it says it is not sure and offers to connect the customer with a person. A check after each answer locates every claim in the sources, and Hue refuses to invent links. Nothing is 100 percent, so a human route and the logs of every answer are part of the design.

How does the handoff to a human work?

At any point the customer can ask for a person and the chat goes to your queue with the full conversation and a summary, so nobody repeats themselves. Hue also hands off on its own when it is unsure, when the topic is sensitive (legal, medical, financial, account security) or when only staff can act. On the phone it transfers with a spoken summary of the call.

All questions