3 Reasons You Should Attend #SmallBizCX19

#SmallBizCX19 isn’t your typical business conference.

For starters, it’s 100% online and 100% free.

Secondly, and most importantly, it is centered around improving your business’s customer experience.

And, if you didn’t already know, customer experience is kind of a big deal.

In fact, 86% of consumers are willing to pay more for a great customer experience, and, by the year 2020, customer experience will overtake price and product as the key brand differentiator. (Walker)

86% of consumers are willing to pay more for a great customer experience, and, by the year 2020, customer experience will overtake price and product as the key brand differentiator. @WalkerInfo Share on X

Why Customer Experience?

Customer experience (CX) is the product of an interaction between an organization and a customer over the duration of their relationship.

There is now tons of data out there that indicates that CX is quickly becoming the most important factor for customers when they’re deciding where to spend their money.

Lucky for you, #SmallBizCX19 won’t just tell you why you need to improve your business’s customer experience. It will show you HOW to improve your business’s customer experience.

#SmallBizCX19

1) You’ll learn how to create a remarkable customer experience for FREE

Traditional small business conferences cost anywhere from $500 – $4,000+ to attend.

Not #SmallBizCX19, baby.

All you have to do is sign up here on the event landing page, and you’re in! It’s THAT easy.

No travel. No hotels. Just top-notch CX tips, strategies and tools from some of the best customer experience minds on the planet.

2) You’ll get first-hand insights from the best minds in the customer experience biz

Bestselling authors. Internationally recognized and respected speakers. In-demand industry trainers and experts.

This is the caliber of the speakers that #SmallBizCX19 is bringing to the table.

You’ll learn how to create confidence among your customers and your team from best-selling author and HOF speaker, Shep Hyken.

Customer loyalty expert and 22x author, Chip Bell, is going to give our audience tips on how to deliver innovative and remarkable service.

Jeff Toister is going to let you in on the secret to getting your employees obsessed with customer service.

…I could go on but I don’t want to ruin ALL of the CX surprises. You’ll have to sign-up and tune-in to see for yourself.

3) You’ll walk away feeling empowered and take some helpful resources with you

Not only will you leave this virtual event with a sense of empowerment and the knowledge needed to create an amazing customer experience, but you’ll also receive free resources that will help you put what you’ve learned into action.

We’ll be providing attendees with some amazing free downloadables including Jeff Toister’s Service Culture Toolkit, Chip Bell’s guide on post-session planning and execution and LiveHelpNow’s Live Chat Agent Handbook.